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Emergency Support


For many companies, providing 24x7 call handling or technical support to
their clients is not a core competency; for others, it becomes cost-inefficient
to deliver live telephone support and onsite service with after-hours or
weekend coverage. These customer-centric services, however, are highly
valued by end users and network operators and can generate real loyalty in
the marketplace.

As a product-independent services company, we are able to deliver expert
support for complex networks consisting of proprietary hardware and
software such as the Next Generation network platforms running IMS, 3G
and soon 4G. CLEARGOL has extensive experience in installing and
managing communications networks specializing in Voice and Data over IP.
We have systems engineers and field technicians available 24x7 to meet
any type of network outage or service delivery need.

CLEARGOL can provide Turn Key Network Management from Leased Lines,
Backbone Network Support and Service Delivery to End User Handsets
and Mobile Device support.

CLEARGOL specialize in personal and complex service delivery procedures.
We have experience in the complex reporting and tracking needed when
working with high end telecom operations.

We can manage your trouble tickets and service delivery tickets from start
to finish. We work with your technicians and customers from start to finish
managing the entire trouble resolution process.

CLEARGOL IP Network Management solutions enable you to simplify
complexity by automatically adapting to change, supporting process
initiatives and prioritizing based on business impact. As you extend IP
infrastructure investments and expand IP-based services consider CLEARGOL
to manage your network.

Helping Companies Focus on Core Competencies

For many companies, providing 24x7 call handling or technical support to their clients is not a core competency; for others, it becomes cost-inefficient to deliver live telephone support with after-hours or weekend coverage. These customer-centric services, however, are highly valued by end users, and can generate real loyalty in the marketplace.

Our Experience is our Expertise

Our call center is not your typical call center. We focus on clients that need more then just an answering service. We specialize in personal and complex service delivery procedures. We have experience in the complex reporting and tracking needed when working with high end telecom companies.

We can manage your trouble tickets and service delivery tickets from start to finish. We work with the technicians ours and yours from start to finish managing the entire trouble resolution process.

Here are just some of the features of our service:

* Inbound Email and Call Support
* Web Based Trouble Ticketing Systems
* Remote System Engineering and System Administration
* Dispatched System Engineering and System Administration
* Trouble Reporting
* TTS and TOS (Time To Site and Time on Site) tracking
* SLA Support
* SMART Call Routing
* International 800 (toll free) numbers
* Systems Monitoring and Troubleshooting
* End of Month Billing and Reporting
* Eeffective trouble management and resolution

Call us today at 443-743-2398